Frequently Asked Questions

We guarantee your prescription will be produced within ANSI Optical Industry Standards and with the highest quality and accuracy.

We require a valid doctor’s Rx that has not expired and includes the doctor’s name, address and contact information and exam and expiration dates.

Your pupil distance tells the lab how to grind, cut and position your lenses in your frame so that you see clearly through your finished glasses. This process is unique to you and the frame you chose.

Your eye doctor’s office, or wherever you’ve purchased glasses before, may have your PD on file. You can request it from your eye doctor and send it with your prescription. It is a separate piece of information than your Rx, and it is required in order to make your lenses, so you must request your PD explicitly. You can request your PD when you request your Rx, either during or after your visit to your doctor’s office.

The pupil height is the vertical distance from the bottom of the lens to the middle of your pupil. This measurement is important to ensure accurate positioning of the focal point of your lenses. We only need your pupil height if you are purchasing progressive or high-index lenses.

Here’s how to find yours:

1. Recruit a steady-handed partner to help you. Don’t try this yourself—it won’t work.
2. Put on the frame and make sure it sits where you’ll wear it, feels comfortable and appears straight on your face. You must measure pupil height on the frame you are purchasing because the measurement is frame-specific.
3. Facing the light, stand arms-length away from your partner with your eyes at the same height.
4. Take a good breath, lower your head and relax your neck. As you exhale, raise your head to a comfortable position for looking straight ahead into the distance, just like when you are driving. Your chin should be parallel to the floor. Avoid extending your head out toward your partner.
5. Look at your partner between the eyes. Stay arms-length apart.
6. Using a felt-tip pen, have your partner dot each lens at the center of your pupil. The smaller the tip and dot, the better. Extra-fine Sharpie or dry-erase markers work best.
7. Now have your partner check that the dots align with your pupils. Ensure your head is still in a comfortable position, chin parallel to the floor.
8. Return the frame(s) using the original packaging and enclosed postage-paid label, place your order and we’ll get right on it.

We do not accept vision insurance, but our pricing is often comparable to what you might pay with insurance at traditional eyeglass stores and eye doctor offices. Surprised? Don’t be. Based on the high quality of our frames and lenses, and the fact that they all include anti-scratch, anti-reflective coating and 100% UV protection (these are typically mark-up items at traditional retailers), we are able to provide an exceptional experience and product at a competitive price.

We provide an itemized receipt for all purchases that you may be eligible to submit to your insurance company for reimbursement. Here are some specific questions you can ask your insurance provider to determine your policy’s out-of-network benefits:

 

• Does my policy cover​ prescription spectacle lenses (polycarbonate or high-index, single vision or progressive – whichever you need) with​​ (1) anti-scratch coating, (2) anti-reflective coating, (3) UV protection? Is there a limit to this benefit? How much?
• Do I have a co-pay for glasses? If so, how much?
• What is my frame allowance?

Whenever you start wearing glasses with a new prescription, your eyes and brain must adjust to their new accommodations, just as moving to a new home requires you to learn new routes to the bedroom and bathroom. The greater the change, the greater the adjustment required. Perhaps you’ve been wearing single vision or bifocal lenses, and your doctor prescribes progressives. Or maybe you’ve updated your look to a larger frame. Particularly if you have a substantial correction, you may notice some discomfort, disorientation or a “fishbowl effect.” Don’t freak out. You probably just need a little time to get acquainted with your new lenses.

Very likely, within a couple days your eyes and brain will fully adjust, and your vision will be crisper than ever. If, during that period, a headache or dizziness develops, take a break from the new specs and wear your backups for a while. When you feel better, put your new ones back on and wear them until you feel those symptoms begin to return. Soon the discomfort will disappear, and you’ll be loving your new lenses and the world you see through them.

First, it’s helpful to know how progressives work. The beauty of progressive lenses is that you can wear the same pair of glasses to see at a distance (for driving, for example), at mid-range (working on a computer) and close-up (reading and desk work). Plus, you don’t experience a jump as in bifocals, when moving your eyes to see from one distance to the other. Progressives offer smooth viewing at every distance.

These wonder lenses do, however, require a small but significant set of subtle behaviors to become effortless. They’re constructed with a corridor that spans from the top to the bottom of each lens, and lies directly in front of your pupils when you look straight ahead. That’s when you see most clearly through your progressives, so you must always look through that corridor and get out of the habit of moving your eyes left and right. When you move your head instead, your eyes are always looking through that sweet spot.

Practice pointing your nose at what you want to see, and soon enough, you won’t have to think about the new behavior. Like driving, it will become automatic. Two axes: vertical and horizontal. When you move your eyes up and down, you are seeing through the different powers in the lenses that help you see at different distances. When you move your eyes left and right, they are scanning from a slightly distorted region of the lenses on either side, then through the sweet spot in the middle, and back to distorted on the other side.

This misfit can affect your vision if the lenses are not properly aligned with your pupils. We recommend bringing them to your local optician for adjustment. Most are happy to do so.

• Wet lenses with lukewarm water and a mild soap (dishwashing liquid is best, a tiny dab will do) or a couple squirts per side of eyeglass lens-cleaning spray. Never rub or wipe dry lenses.
• Dry lenses with a clean microfiber cloth designed for eyeglasses.
• Never use paper or tissues, which are made from wood particles and will scratch.
• See more info here.