Your eyes matter to us. So do your frames. And your lenses. And your style. And your satisfaction. And pretty much everything about you. That’s why we make it our mission to ensure that you’re not “just ok” with your purchase, but wildly delighted.
On Your Face Glasses gladly accept returns for exchange or refund within 30 calendar days following the delivery of the product.
Returns, Exchanges and Warranties
We want you to be happy and proud to wear your On Your Face Glasses specs. We want you to tell your friends, family and coworkers. Because we want them to be happy too.
To promote your happiness, we accept returns for exchange or refund within 30 calendar days following delivery of the product, no questions asked.
Items that are eligible for returns or exchange
- Must be in new, unaltered and unused condition, with no signs of wear or damage in any way
- Must be free of ordinary wear and tear, or damage caused by improper use, improper storage or accidents
What you need to return or exchange an item
- A Return Authorization, which On Your Face Glasses will issue when you call us, in order for your return to be processed
- Proof of purchase (the receipt we emailed you)
- Package postmarked within 30 days of delivery to you
- Item(s) in original, or comparably protective, packaging.
Steps to return or exchange an item
Call On Your Face Glasses at 855-432-2452 to inform us you will be making the return or exchange. You must call before sending merchandise.
Enclose your item(s) in its original, or comparably protective, packaging.
Include a printed copy of your shipping invoice.
Your return must include a Return Authorization, which On Your Face Glasses will issue when you call us, in order for your return to be processed.
Follow any instructions received when you call.
On Your Face Glasses Returns
700 Colorado Boulevard, Suite 638
Denver, CO 80206
Get a tracking number from your shipping service.
Please allow 7-10 business days for your credit to be processed. Once the credit is approved, On Your Face Glasses will apply the credit to the original method of payment. Different banks take varying amounts of time to post the credit to their accounts.
If your frame, lens or sun clip contains a manufacturer’s defect, you can return them within a year of their delivery to you, for an exchange or refund. On Your Face Glasses will be the sole decision-maker as to whether the glasses contain a manufacturer’s defect, and if so, as to the type and extent of defect.
If you believe you have received the wrong frames, you must contact On Your Face Glasses within 24 hours of delivery to you and tell us which frames you expected to receive, and which frames you actually received.
If we make an error producing your prescription, you may return your glasses within six (6) months, and we will replace your lenses at no cost.